General FAQ

  1. Do you give discounts for bulk orders? For specific items only. Wholesale prices, if applicable, are included in each product page.

  2. Can I be a reseller? As much as we want to help, we want our products to be affordable to people from all walks of life. We do not accept online resellers to avoid unfair pricing, hoarding, rebranding, and plastic packaging. We are however open for distributors and stockists. Contact us only if you have an air-conditioned physical store with an accessible location.

  3. Do you do meetups? We are regular people with full-time day jobs and other responsibilities as well, just like you. We can arrange for Lalamove deliveries instead.

  4. Do you ship nationwide? Yes, but we currently do not accept deliveries to remote areas or islands.

  5. Can I reserve a slot or preorder? Trust us, you wouldn’t want to want to wait for something without an ETA. As some of our products are manufactured specially for us and take a long time before being cleared for sale, we do not want to be responsible for items we currently do not have on hand. To avoid confusion and order errors, we do not accept reservations or preorders.

  6. What are your payment options? BPI, BDO, Metrobank, Security Bank, Unionbank, PNB, ING Bank, CIMB Bank, Komo, Gcash, Paymaya,, GrabPay, Paypal (+ fees) We do not support Cash On Delivery (COD) as we’ve had enough of customers checking out but never paying for their CODs, wasting our time, resources, and effort of packing their orders.

  7. Can I return/refund my order? We only accept refunds and returns for the matters listed in our terms. We ship our fragile items securely so we cannot refund broken glass items, please opt for sade day delivery for fragile items otherwise it is the courier’s fault. We will also not honor for refund if the color is not to your liking, as each item is different, and actual colors may vary due to lighting and screen resolution.

  8. My package got returned to the sender (RTS). Help? Since we don’t do refunds for this matter, we’ll ask you to shoulder another shipping fee for redelivery.

  9. How will my orders be shipped? For orders within Metro Manila, via Lalamove, or via Blitz, items will be shipped in reusable non-woven ecobags. For JRS, we have to use issued plastic pouches as a standard, as boxed packages are also required to be waterproofed by wrapping the box in tape or clingwrap. We urge buyers to please recycle or upcycle your plastic pouches or include them in your Ecobricks.

  10.  Where else can I buy your merchandise? You can order via this website, via our Facebook page, or you can also buy from our official Shopee reseller.

  11. When is the ETA? We ship out items within 3 days upon order confirmation. Please take note that we do not ship on weekends. Delivery may take 1-3 days within Metro Manila and 1-5 days or more to provincial addresses.